Refunds policy for physical products

At Objectivetop LTD, we take pride in the quality and reliability of our physical products designed to enhance your business's review management capabilities. Our review request acrylic stands are crafted to support your engagement strategies on platforms like Google Business Profile and others. We stand behind the quality of our products and value your satisfaction.

 

30-Day Money-Back Guarantee

 

We offer a 30-day money-back guarantee on all physical products purchased through thecolourstand.co.uk. If, for any reason, you are not completely satisfied with your purchase, you may request a full refund under the following conditions:

 

Refund Period:
The refund must be requested within 30 days from the date of delivery to your specified shipping address. Requests submitted after the 30-day period will not be eligible for a refund.

 

Condition of Product:
To qualify for a refund, the product must be returned in its original condition, without any damage or signs of wear and tear. We reserve the right to refuse a refund if the returned product does not meet these conditions.

 

Original Packaging: The product must be sent back in its original packaging. Please ensure that all components included with the product are returned. Failure to return the product in its original packaging may result in a refusal of the refund request.

 

Refund Request Procedure:
To initiate a refund, please fill out our online contact form available on our website, thecolourstand.co.uk. Provide your order details and a brief explanation for the refund request. As The Colour Stand is a personalised product, we reserve the right to attempt to rectify the issue before processing a refund.

Our customer service team will review your request and provide instructions on how to proceed with the product return.


Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product. Objectivetop LTD - thecolourstand.co.uk - is not liable for products lost or damaged during the return shipping process.


Refund Processing:
We will process your refund once we receive and inspect the returned product. Please allow up to 14 business days for the refund to be credited to your original payment method. We will notify you via email once the refund has been processed.

 

Exclusions

Please note that this refund policy does not apply to customized or personalized items unless the product is defective or damaged upon arrival. In such cases, please get in touch with our customer service immediately for a resolution.

 

Customer Support

For any questions or concerns regarding our refund policy or to initiate a return, please get in touch with our customer support team through the online contact form on our website. Our dedicated team is here to assist you and ensure a smooth and satisfactory experience with Objectivetop LTD - thecolourstand.co.uk.